# Agents: Telephony (https://docs.envocal.ai/agents/telephony/)

> Never again miss a call, put the caller on hold or make them go though the pain of IVR - your Agent takes care of that. Serve every customer as & when best works for them. An experience they will remember!

## How does an Agent start answering calls?

This happens by assigning a phone number to an Agent. Envocal takes care of the rest!

1.	**Navigate to your Agent**
    - From the **Agents tab** on the lefthand side, navigate to the Agent, click **Edit Agent**
2.	**Go to Telephony tab, click Assign**
    - You’ll see this option in the Agent settings.
3.	**Choose a number**
    - Select a number from the list.
4.	**Click Assign**
    - That’s it! The number is now linked to your Agent.
5.	**Test it out!**
    - Call the number from your phone and talk to your Agent!

![AssignNumber](https://docs.envocal.ai/img/Agent/AssignNumber.png)

> **Remember**
>
> Each number works for one Agent at a time. You can change or remove the number anytime.

To unlink an Agent from an assigned number, navigate to the Agent’s Telephony tab, click **Unassign**.

## Related topics

- [Phone Numbers](https://docs.envocal.ai/phone_numbers/)
- [Agents: Tools](https://docs.envocal.ai/agents/tools/)
- [Advanced](https://docs.envocal.ai/agents/advanced/)
- [Conversations](https://docs.envocal.ai/conversations/)